Refund Policy

At AB Cruises, we strive to provide the best experience for our customers. This Refund Policy outlines the conditions under which refunds may be granted for our services.

1. Booking Cancellation & Refund Eligibility

• Cancellations Made 72 Hours or More Before the Scheduled Service:
  • Eligible for a partial refund (excluding the non-refundable deposit).
• Cancellations Made Less Than 72 Hours Before the Scheduled Service:
  • No refunds will be issued.
• No-Shows:
  • If you do not arrive at the scheduled time, your booking will be considered a no-show, and no refund will be provided.

2. Service Cancellations by AB Cruises

In rare cases, AB Cruises may need to cancel a booking due to unforeseen circumstances, such as:

• Extreme weather conditions.
• Technical or operational issues.
• Safety concerns.

If we cancel a booking, customers will be offered:

• A full refund, or
• The option to reschedule for a later date at no additional cost.

3. Refund Processing

• Refunds, if applicable, will be processed within 7-10 business days.
• The amount will be credited to the original payment method used at the time of booking.
• Any transaction fees charged by the payment provider may be deducted from the refund amount.

4. Non-Refundable Charges

• Booking deposits are non-refundable.
• Any additional services, such as catering or event-specific arrangements, may be non-refundable depending on the provider’s policy.

5. Modifications & Rescheduling

• If you wish to reschedule your booking, please contact us at least 72 hours in advance, and we will try to accommodate your request based on availability.
• Rescheduling is not guaranteed and may be subject to additional charges.

6. Contact Us

For any refund-related inquiries, please contact our support team at support@abcruisers.com.