Cancellation Policy

At AB Cruises, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling bookings and any applicable charges.

1. Customer Cancellations

• Cancellations Made 72 Hours or More Before the Scheduled Service:
  • Eligible for a partial refund (excluding the non-refundable deposit).
• Cancellations Made Less Than 72 Hours Before the Scheduled Service:
  • No refunds will be issued.
• No-Shows:
  • If you fail to arrive at the scheduled time, your booking will be marked as a no-show, and no refund will be provided.

2. Cancellations by AB Cruises

AB Cruises reserves the right to cancel bookings in cases such as:

• Extreme weather conditions that could impact safety.
• Technical or operational issues with the yacht.
• Unforeseen circumstances beyond our control.

If we cancel a booking, customers will have the option to:

• Receive a full refund, or
• Reschedule for a later date at no additional cost.

3. Rescheduling Requests

• Customers can request to reschedule their booking at least 72 hours in advance, subject to availability.
• Rescheduling within less than 72 hours of the booking may not be possible and could incur additional charges.

4. Refund Processing

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method.
• Any payment processing fees charged by third-party providers may be deducted from the refunded amount.

5. Contact Us

For cancellation or rescheduling requests, please contact our support team at support@abcruisers.com.